FAQs

Have a question about shipping, returns, refunds + exchanges, or anything inbetween? Find your answers here

General Questions

Origins Lash Pro was founded in Calgary, Alberta, Canada. We proudly ship across Canada, the United States, and select international locations.

We are an online-based lash brand. While we do not have a retail storefront, we do offer LOCAL PICKUP in Calgary. Our website is always open for orders, and we offer fast shipping. If you are not in Calgary, we also have a list of distibutors across Canada under the section "FIND US IN STORE" on the store menu.

You can reach our team via email at info@originslashpro.com, through Instagram DM (@originslashpro), or by texting us at 403-969-7656 for quick support. We aim to respond within 24 hours on business days.

Innovating for the Lash Industry

Yes. Origins Lash Pro is developing the first lash adhesive fully formulated, tested, and manufactured in Canada, with a focus on supporting lash artists and clients who have experienced sensitivities or reactions to traditional cyanoacrylate-based adhesives.

Development has been ongoing since 2024 and is guided by extensive formulation, testing, and direct feedback from thousands of lash artists we communicate with daily through social media, email, and professional channels.

This adhesive is being developed for trained lash professionals working with clients who have experienced sensitivities to conventional lash adhesives. The goal is to provide a more tolerance-focused option while maintaining the performance standards required for professional application.

Unlike most lash adhesives, which are white-label formulas manufactured overseas, Origins Lash Pro’s adhesive is being entirely formulated, tested, and made in Canada. This allows for tighter quality control, intentional ingredient selection, and extended testing focused on sensitivity-conscious formulation.

Our innovation process is driven by real-world lash artist experience, ensuring products are developed to support both performance and long-term industry sustainability.

The adhesive is currently in extended testing and validation phases. A public release is planned for late 2026 to 2027, pending final performance benchmarks and professional testing standards.

Origins Lash Pro is a leader in specialty and custom lash products. Our lineup includes double-layered Siren lashes, Nymph lashes, exclusive custom-designed 3D spikes, Camellia lashes, and advanced curl systems developed for modern styling techniques.

We offer LB, LJ, L, M, LC, and LD curls in both single-length and mixed trays, along with a core collection of single lengths ranging from 5–20mm.

Yes. Origins Lash Pro offers the most extensive range of true-to-tone hair color matching lashes in Canada, with 25+ brown shades designed to complement a wide spectrum of natural hair colors. Our collection also includes blonde and red tones, allowing lash artists to create softer, more natural, and highly customized results. This depth of color is intentionally developed to support precision work, inclusivity, and elevated client outcomes.

We offer over 100 colors of artist lashes, including glitter-tip lashes, tinsel lashes, anime tinsel, holographic lashes, neon lashes, and specialty effects designed for creative, editorial, and advanced styling work.

Our 3D Anime spikes / Anime Lashes feature original shapes designed, drawn, and tested by Origins Lash Pro—a rare practice in the lash industry. Each design is refined through real-world testing and lash artist feedback to improve symmetry, consistency, and creative control.

Origins Lash Pro is committed to advancing the lash industry through innovation, inclusivity, education, and active collaboration with lash artists. By listening to real-world challenges and developing solutions that support longevity, we aim to raise professional standards and help lash artists build sustainable careers.

Product Questions

Yes! Our adhesives are fully Health Canada registered and undergo rigorous testing in Canadian laboratories to ensure safety, consistency, and performance.

Our formulas focus on minimal, high-quality ingredients for optimal retention and safety. Full ingredient lists can be found on each product page.

Absolutely! We carry one of the largest selections in Canada, offering:

  • Diameters: 0.03, 0.05, 0.07, 0.10, 0.15, 0.18, 0.20
  • Curls: J, B, C, CC, D, DD, LC, LD, M, L, LJ & LB
  • Colors: Over 100 shades, including Brown / aurburn / blonde tones, Matte colors, Neon colors, and solid colors.

Yes! All of our lashes and adhesives are 100% vegan and never tested on animals.

To maintain the best performance:

  • Store upright in a cool, dark place.
  • Keep the nozzle clean and sealed tightly after each use.
  • Ideal temperature: 18-23°C (64-73°F) with humidity levels between 40-60%.
  • Shelf life: Unopened (6 months), Opened (4-6 weeks for best results).

Shipping & Orders

We ship across Canada, the United States, and select international locations. Check our shipping page for details.

Yes we do for Calgary and area customers! Our pickup location is South Calgary - hours of pickup are 9am-9pm M-F and limited on weekends and holidays. After you choose pickup at checkout, text us at 403-969-7656 to arrange a pickup time. We require a minimum of 3 hours to pack your order after you place it.

  • Canada: 2-7 business days (depending on location)
  • USA: 3-10 business days
  • International: Varies based on destination
    Expedited shipping options are available at checkout.

Shipping rates vary based on location and order size. We offer free shipping on orders over $200 CAD within Canada and over $350 CAD within the USA.

We process orders quickly! If you need to make changes, please contact us immediately. If your order has already shipped, we won’t be able to modify it.

If your package is lost in transit or arrives damaged, please reach out to us at info@originslashpro.com with your order number. We will work with the carrier to resolve the issue, and ship you a new one if neccesary!

All orders from Canada (Origins Company Headquarters) to the USA or AUS will be subject to duties / Tariffs. We use UPS or DHL to ship internationally, so all duties / tariffs will need to be paid directly to the shipping company to release your package. Please check your local Tariff rates to estimate cost. For the USA it is 25% - 30%

Returns & Refunds

Due to the nature of our products, all sales on opened products are final. We do not accept returns on adhesives, liquids, or lashes for hygiene reasons. However, we completely guarantee our quality. If for any reason you experience any quality issues, please contact us immediately for replacement or refund! You must contact us within 14 days of receiving your order, no exceptions.

Unopened products may be returned for exchange or refund within 14 days of purchase.

For eligible, unopened items email us at info@originslashpro.com within 14 days of receiving your order for return approval.

There may be a 20% restocking fee on orders depending on the size and reason for the return. We will discuss restocking fee's on a case by case basis. Expect 20% by defult.

Wholesale & Bulk Orders

Yes! We offer wholesale pricing for bulk orders, educators, and for beauty schools and salons. Check our wholesale page for more infomation or contact us at info@originslashpro.com or by text at 403-969-7656

Yes! We love partnering with salons and educators. Reach out to us for wholesale opportunities.

For any other questions, feel free to contact us at info@originslashpro.com or send us a message on Instagram!

Yes! We are currently looking for distibutors across Canada. Please contact us for more information via email info@originslashpro.com or via instagram.

Bundles

Lash bundles are curated sets of professional lash supplies grouped together at a discounted price, making it easier and more affordable for lash artists to stock their kits.

Lash bundles are ideal for beginner lash artists, experienced professionals, and studios looking to save on essential lash products while maintaining consistent quality.

Our lash bundles offer savings between 20–50% compared to buying individual products separately.

Lash Education & Ambassador Program

We partner with top educators across Canada and the USA that provide industry-leading training. See our Education page for more information.

Origins offers Lash Educator Programs for those looking to elevate their teaching curriculum.

If you love Origins Lash Pro and want to be part of our ambassador team, check out our Brand Ambassador page to learn about requirements and perks.

Our educator courses are developed in collaboration with industry professionals, including chemists, optometrists, and healthcare experts. They are designed to help lash educators improve their curriculum and elevate their students' learning experience.